ÿÈÕ´óÈüÈë¿Ú America eCommerce Program
Consumers have come to expect a best-in-class experience from ÿÈÕ´óÈüÈë¿Ú, regardless of whether they visit a wholesaler, retailer or work with a dealer. Shoppers trust that they will receive an exceptional interaction with ÿÈÕ´óÈüÈë¿Ú across all channels and the internet is no exception. As such, ÿÈÕ´óÈüÈë¿Ú has launched a new eCommerce Program.
PROGRAM PARTICIPATION
To be considered, E-Tailers must demonstrate the willingness and ability to provide an exceptional ÿÈÕ´óÈüÈë¿Ú-branded online experience. Authorized E-Tailers will provide a platform for digital merchandising, support consumers with product research & selection, and deliver superior customer service. ÿÈÕ´óÈüÈë¿Ú Authorized E-Tailers are exclusively permitted to sell ÿÈÕ´óÈüÈë¿Ú products on the Internet. Please review the ÿÈÕ´óÈüÈë¿Ú Authorized E-Tailer Selection Policy for complete program information including the requirements to qualify as an Authorized E-Tailer, program benefits and expectations. Companies that want to sell ÿÈÕ´óÈüÈë¿Ú products on the Internet should complete and submit the ÿÈÕ´óÈüÈë¿Ú Online Sales Application and Agreement.
ONLINE SALES
ÿÈÕ´óÈüÈë¿Ú’s distributor agreement does not normally allow distributors to sell to customers who resell ÿÈÕ´óÈüÈë¿Ú Products through the internet. ÿÈÕ´óÈüÈë¿Ú’s updated Distribution Online Reseller Policy allows a temporary and limited waiver of this contractual prohibition. Please review the 'Distribution Online Reseller Policy' for complete terms and conditions. Effective immediately and before making any sales to any E-Tailers, ÿÈÕ´óÈüÈë¿Ú Distributors must confirm whether the E-Tailer is ÿÈÕ´óÈüÈë¿Ú authorized.
What is ÿÈÕ´óÈüÈë¿Ú’s eCommerce Program?
The ÿÈÕ´óÈüÈë¿Ú eCommerce Program protects the integrity of the ÿÈÕ´óÈüÈë¿Ú brand online by ensuring an optimal consumer experience from purchase to installation, as well as protecting reseller margins on and offline. The program includes the establishment of an Authorized E-Tailer Selection Policy, updated ÿÈÕ´óÈüÈë¿Ú Distribution Policy and ÿÈÕ´óÈüÈë¿Ú Internet Minimum Advertised Price (IMAP) Policy.
What is a ÿÈÕ´óÈüÈë¿Ú Authorized E-Tailer?
Online retailers that meet and acknowledge program criteria and comply with the ÿÈÕ´óÈüÈë¿Ú Distribution Policy are eligible to become ÿÈÕ´óÈüÈë¿Ú Authorized E-Tailers. ÿÈÕ´óÈüÈë¿Ú Authorized E-Tailers are exclusively permitted to sell ÿÈÕ´óÈüÈë¿Ú products online.
What is the ÿÈÕ´óÈüÈë¿Ú IMAP policy?
Internet Minimum Advertised Price (IMAP) Policy is designed to protect reseller margins and ensure price parity across sales channels. ÿÈÕ´óÈüÈë¿Ú’s IMAP Policy stipulates the lowest price an item is allowed to be advertised at on any distributor’s (wholesaler, retailer) website or in advertising materials. ÿÈÕ´óÈüÈë¿Ú’s IMAP Policy covers the advertised price. It is not an agreement on the price at which ÿÈÕ´óÈüÈë¿Ú’s E-Tailers sell ÿÈÕ´óÈüÈë¿Ú products.
Why does ÿÈÕ´óÈüÈë¿Ú have an Authorized E-Tailer Program and IMAP?
ÿÈÕ´óÈüÈë¿Ú is committed to continued investments in consumer driven technologies and innovation as well as an exceptional online ÿÈÕ´óÈüÈë¿Ú experience. To ensure this, we have established a program to authorize selected e-tailers who meet stringent requirements intended to support and advance the ÿÈÕ´óÈüÈë¿Ú brand and its innovative technologies.
How often are Authorized E-Tailers updated and audited and how do I get an up to date list?
ÿÈÕ´óÈüÈë¿Ú may, at its own discretion, update the Authorized E-Tailer list at any time. Click to access complete program information, including enrollment guidelines and expectations for Authorized E-Tailers.
What is the term of the Authorized E-Tailer Selection Policy?
The Policy may be modified, extended, suspended, discontinued, or rescinded in whole or in part by notice from ÿÈÕ´óÈüÈë¿Ú at any time. Any such notice will describe the nature of any such modification, extension, suspension, discontinuation, or rescission of the Policy. No E-Tailer has the right to rely on the continued existence of the Policy, ÿÈÕ´óÈüÈë¿Ú’s enforcement of the Policy, or their continued ability to market and sell ÿÈÕ´óÈüÈë¿Ú’s products.
What if an unauthorized E-Tailer requests ÿÈÕ´óÈüÈë¿Ú digital assets?
They are made available to ONLY Authorized E-Tailers.
How do I report violations of IMAP or unauthorized E-Tailers that I find selling online?
We’re working hard to ensure that only Authorized E-Tailers are selling ÿÈÕ´óÈüÈë¿Ú products online while adhering to IMAP. From time to time there will be violations that we need to address. The best way to report that information is to email etailer@rinnai.us with the following details:
- The e-tailer name
- A link to their website
- The advertised selling price (if IMAP related)
- A screen shot of the issue